Frequently Asked Questions

Ordering

When should I place my order?
For timely delivery, order at least 1 day before your desired date.

Do you accept last-minute orders?
Yes! Same-Day delivery is $20 if ordered by 10 AM EST and items are in stock. Contact us to confirm availability.

How do I order a custom gift basket?
Fill out our Custom Gift Basket Request Form, and we’ll craft the perfect gift for you.

Can I include a gift note?
Yes! Add your message in the Gift Tag section on the product page before adding to cart, it’s free!

Can I order multiple gift baskets?
Absolutely! You can include multiple baskets in one order, even for different dates or locations. Just include the delivery details for each basket.

Delivery

What are your delivery fees?
Delivery is free within our standard Orlando zones. Same-Day delivery is $20 (by 10 AM EST, if in stock). See our Delivery Information page for details.

How are deliveries handled at Walt Disney World and Universal Orlando resorts?
We hand-deliver to the resort front desk or bell services and take a photo as proof. You’ll receive a text notification when your gift is delivered. The resort typically notifies the guest, who can pick up at the desk.

What about in-room delivery?
Check with the resort, as each has its own policy. Most resorts do offer in-room delivery, but they won’t drop off if the do-not-disturb sign is on.

What about vacation rentals, homes, or businesses?
Our standard delivery covers resorts across the Orlando theme park area. Need delivery to a vacation rental, home, or business? Contact us for a custom order.

What if my trip dates change?
Contact us before your delivery date, and we’ll adjust as best we can.

Products

Do you accommodate allergies or dietary restrictions?
Yes, we handle most common needs, let us know!

What if a substitution is needed?
If an item is out of stock, we will substitute with something of equal or greater value.